What if my vehicle is not listed?
We do not currently sell products for your vehicle online. Please use our contact us form to send us your vehicle details and requirements.
I have chosen my vehicle, but I still can’t find the product I am looking for.
Visit the universal products section of the webstore, if you are still unable to find your required product then please contact us with the details.
How do I order good for more than one vehicle type?
You can order goods for multiple vehicles, by returning to the homepage and re-choosing your vehicle type.
Why didn’t I receive an e-mail confirmation of my order?
You will receive an email confirmation of your order once it has been processed. If you do not receive an email, it could be because you have typed your email address incorrectly, or your inbox may be full. Please also check your junk e-mail folder.
Why can’t I login?
Please note: Usernames and passwords are case-sensitive, so check that your Caps Lock isn’t on. If you have forgotten your password, then visit the forgotten password page to reset your password https://www.autostylinguk.co.uk/profile/forgotpassword
How can I update my profile and account?
Click on ‘Account’ which can be found on the top right of the webstore. Click on ‘You can view and change your details here’ – once here, you will be able to amend your vehicle type. For changes to your address, please contact us.
Why is my shopping cart empty?
Your browser might be configured to not accept ‘cookies’, or you may be logged out of your account.
Will my car insurance be affected by fitting a front bar?
It is advisable to check with your insurer before fitting any external accessories.
Are your front bars EU certified?
All our front bars are EU certified – this means that they have passed certain crash tests.
Are your tonneau covers waterproof?
Our tonneau covers are water resistant, meaning that they will resist the water. However, we cannot guarantee that they are 100% waterproof, as they are an accessory to your vehicle.
What forms of payment do you accept?
MasterCard, VISA, SWITCH, Maestro, JCB, Delta and PayPal. If you prefer to place an order by mail, we will also accept cheques and postal orders.
Can I change a payment method after submitting an order?
Once you have selected your payment method and submitted your order, the method cannot be changed.
Is it safe to pay by credit card online?
All payments are taken via a secure payment gateway provided by SagePay. You can also see the ‘Secure’ padlock in the URL bar.
How will my personal information be used?
Auto Styling Truckman Group Ltd is committed to protecting your privacy. Information we collect from you is used to process orders and to ensure the best online shopping experience. We will never pass on your details to a third party and we do not store any of your card details.
What if my chosen goods are out of stock?
In the unlikely event that we are awaiting stock from one of our suppliers around the world, then we will hold your order and endeavour to get your goods to you as soon as possible – this will normally be within 7-10 working days. Should we expect the delivery to be more than 10 days, we will email you with an anticipated date.
I have received some of my order, but not all of it?
Sometimes due to the nature of the order it may be packed in more than one box, and they can arrive at different times, it is also possible that one or more of your items were out of stock, therefore we have sent all available items and the remainder will be backordered for you. Some of our items are delivered directly from the supplier/manufacturer and may arrive separately.
What do I do if my goods are damaged when they arrive?
If your goods arrive to you damaged, then make sure you either refuse delivery of goods, or sign the carriers paperwork stating that the goods are damaged and contact us immediately. Contact us either by phone 01384 223 988 or email us at firstname.lastname@example.org.
What is the cost of shipping?
Shipping costs £13.14 (incl. Vat) to mainland UK. We ship worldwide and you can obtain a quote for shipping by going through the checkout and selecting ‘Get Quote’.
Are my goods guaranteed?
Yes, they carry the manufacturer’s 12-month guarantee unless otherwise stated. Consumer’s statutory rights are not affected.
Note: We accept no liability for any other costs that may arise as a result of purchasing, using or fitting products we have supplied. You should satisfy yourself that you or a competent person fitted or attached the product correctly in accordance with the manufacturer’s instructions (if supplied). All the items we supply are sold on the basis of a DIY fit. Furthermore, we accept no liability for any damage that may occur as a result of using any of our products.
How do I return something if I’ve received a damaged or defective part, the wrong item or I am not happy with my order?
All our goods are supplied in good faith, occasionally problems may occur and we will endeavour to resolve the issue. To ensure a smooth return, please follow these steps:
Please contact our customer service team 01384 223 988 and we will issue a returns authorisation number and arrange for collection of the goods (where necessary)
Re-pack the items securely with their original packaging
What other information shall I send with any returned goods?
Please send us a note with your name and address and the order number, this can be found on the dispatch note outside of the parcel.
Please see our returns policy - https://www.autostylinguk.co.uk/service/return-policy
Is the information listed on autostylinguk.co.uk 100% accurate?
Although we check our information very carefully before adding a product to our website, an occasional error may occur. Therefore, we reserve the right to correct any inaccurate information and are not responsible for typographical errors.
If you still have a question…
We have tried to cover as many frequently asked questions as we can, but it is possible that there are some that we have not covered. If you have a further question, then please contact us 01384 223 988, or drop us an email at email@example.com and we will endeavour to answer your question.